Privacy Policy

R&R Highline Foods ("R&R Highline Foods," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting an application, you agree to this Privacy Policy.

Information we collect

We collect information you provide when you apply for food support or contact us, which may include:

• Contact details such as your name, address, email address, and phone number.
• Application details needed to determine and provide approved food support, including household and eligibility-related information.
• Health-related social needs information relevant to program eligibility, which we handle consistent with applicable law.
• Your text message preferences and consent, if you choose to opt in.

How we use your information

• To review your application and coordinate approved food support.
• To communicate with you about your application, customer support, and food delivery updates, including tracking links.
• To operate, maintain, and improve our services.
• To comply with legal and program requirements.

Text messaging

If you opt in to text messages, we use your mobile number to send recurring messages about your application, customer support, and food-delivery updates, including tracking links. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of applying for or receiving food support. You can opt out at any time by replying STOP or receive assistance by replying HELP. See our SMS Terms & Conditions for details.

How we share information

We do not sell your personal information. We may share information with service providers who help us operate our services (such as delivery coordination, customer support, and technology providers), with care teams or Social Care Networks involved in your approved services, and as required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data retention & security

We retain your information for as long as needed to provide services and meet legal and program requirements, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.

Your choices

You may opt out of text messages at any time by replying STOP. To ask about the information we hold about you or to make a request regarding your information, contact us using the details below.

Children's privacy

Our services are intended for adults applying on behalf of themselves or their household. We do not knowingly collect information directly from children.

Changes to this policy

We may update this Privacy Policy from time to time. Updates take effect when posted on this page.

Contact us

R&R Highline Foods
Email: info@randrhighlinefoods.com
Phone: (838) 444-5643